Top Echelon
As a Personal Lines Department Manager, you will lead your business line by developing and executing strategies to drive department growth, client retention, and operational excellence. You will oversee a team of Producers and Customer Service Agents, ensuring they have the training, support, and resources needed to succeed. This role is ideal for a results-driven leader who thrives in a fast-paced environment, enjoys mentoring others, and is passionate about achieving business success.
You Will:
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Develop and implement strategies to achieve department growth and retention goals.
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Provide leadership, mentorship, and oversight to Producers and Customer Service Agents.
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Maintain adequate staffing levels and oversee hiring, training, and professional development.
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Establish, maintain, and refine department policies, procedures, and best practices.
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Create and manage the departmental budget, ensuring efficient resource allocation.
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Work closely with IT contractors to ensure the department has the necessary hardware, software, and equipment.
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Continuously evaluate and implement process improvements to enhance performance and efficiency.
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Oversee and support customer service functions, including applications, quotes, renewals, and coverage consultations.
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Actively participate in business development activities, including lead generation and relationship-building.
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Quote and issue new business while maintaining strong carrier relationships.
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Resolve escalated customer issues with professionalism and efficiency.
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Ensure effective oversight of both in-office and remote employees, fostering a strong and cohesive team environment.
Basic Qualifications:
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10+ years of experience in the insurance industry.
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Licensed to sell insurance in Washington State.
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Valid driver’s license and auto insurance.
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Proven leadership experience in a supervisory or management role.
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Strong strategic planning, budgeting, and decision-making skills.
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Excellent interpersonal, communication, and relationship-building abilities.
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Proficiency in insurance software, databases, and Microsoft Office Suite.
Preferred Qualifications:
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Bachelor’s degree in Business, Finance, or a related field.
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Experience managing a high-performing sales or service team.
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Strong understanding of underwriting, risk management, and carrier relations.
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Track record of implementing process improvements to enhance efficiency and service quality.
Why Join Us?
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A Supportive Team – Work in a collaborative environment where every team member is valued.
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Career Growth – Access ongoing training, mentorship, and opportunities for advancement.
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Work-Life Balance – Enjoy paid time off, holiday pay, and family-friendly company events.
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Comprehensive Benefits – Competitive medical, dental, vision, 401K match, and profit-sharing opportunities.